FAQ

How can I contact customer support?

Customer support can be reached via email at service@versedimpressions.com.
How can I stay updated on new products or promotions?

To stay informed about new releases, promotions, and sales, be sure to sign up for our newsletter at on the Home page of our website. You can also follow us on our social media channels for the latest updates!
Can I leave a review for my purchase?

We love hearing from our customers! After your purchase, you’ll receive an email inviting you to leave a review. You can also leave a review directly on the product page or email us at service@versedimpressions.com.
What happens if I receive a damaged/defective item from my order?

If you happen to receive a damaged or defective item that was not/could not be caused while in transit, please contact us via email at service@versedimpressions.com with your order number, a brief explanation, and photo(s) within 48 hours of receiving for us to evaluate the issue.
How do I place an order?

Placing an order on our website is simple! Just browse through our products, select your desired items, choose your size (if applicable), and click "Add to Cart." When you're ready, proceed to checkout, where you’ll enter your shipping and payment details. Once your payment is confirmed, we will process your order and ship it to you.
How can I track my order?

Once your order has been shipped, we’ll send you an email with a tracking number to track your package. You can also log into your account to view your order status.
Can I change or cancel my order after placing it?

We process orders as soon as administratively possible to ensure timely delivery. If you need to make changes to your order, please contact us at service@versedimpressions as soon as possible. If your order has not yet been shipped, we will do our best to accommodate your request within our control. However, once an order has shipped, we are unable to make changes.
How much does shipping cost?

You can view the estimated shipping cost during checkout before finalizing your order. We also offer free shipping on orders of $50, so be sure to check for promotions!
What is your refund policy?

We do not offer any refunds. All orders are final. Please review our Shipping & Return & Refund page at the bottom of this website for further detailed information.
What is your return policy?

While we do not offer refunds, we do accept returns within 14 days of you receiving your purchase. If you need to return an item, we’ll provide you with store credit to use toward a future purchase of the same price once we receive the returned item(s), giving you the flexibility to choose something else that better fits your needs. You are responsible for paying the return shipping costs. Please review our Shipping & Refund & Return page at the bottom of this website for further details and mandatory requirements for returns.